Acton PCN

Acton PCN

Scaling virtual diabetes management at Acton PCN

Acton PCN, part of North West London ICB, enlisted Suvera to support people living with type 2 diabetes across their entire PCN footprint. The service surpassed expectations and delivered high patient satisfaction.

Delivering a virtual group model

Serving an overall list size of 80,000 patients, Acton PCN encompasses 14 GP practices today. The team asked Suvera to launch a virtual group consultation service that could support proactive diabetes management, and enable early intervention and prevention across their footprint.

Suvera’s innovative virtual clinic provided diabetes education at scale. Individuals were invited to discuss goals and develop plans in 90-minute sessions. Group clinics also included review of a diabetes results board for recent blood tests, blood pressure, weight/BMI and medication. Clinics were provided in addition to patients’ individual annual diabetes reviews.

90% satisfaction

rate from patients attending Suvera diabetes virtual group clinics

The team at Suvera have been a pleasure to work alongside. In addition to exceeding expectations, they all appear to genuinely care about the patient journey, building relationships and improving patient care. They have taken feedback given onboard when needed. I would be happy to recommend working with them and their team.

Dr. Anil Sagar, GP Partner, Crown Street Surgery, Acton PCN

Improving outcomes

The virtual group clinic surpassed ICB Enhanced Services and achieved 90% patient satisfaction. And due to the success of the partnership, Suvera has been invited to cover non-diabetic hyperglycaemia and Level 1 Diabetes Enhanced Services.

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