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10.01 mmHg
Average systolic BP reduction in hypertensive patients
81.7%
engagement rate delivering comprehensive LTC management
8.2%
improvement in HYP008 QOF achievement
Chineham Medical Practice serves 18,000 patients from a small physical practice. When they lost a clinical pharmacist, they faced an immediate capacity crisis: a large patient population, limited clinic space, and suddenly no pharmacist support for long-term condition management or medication reviews.Traditional recruitment would take months, but Suvera was able to step in and rapidly deliver virtual-first hypertension, cholesterol, and asthma management that didn't require physical appointment space. The results were so compelling that Chineham expanded the partnership to include medication management support, directly replacing the pharmacist capacity they'd lost while keeping staff working regular hours.The practice has since renewed their contract, having found a sustainable model to serve their large patient list despite estates constraints.
Serving 18,000 patients from a small physical practice meant every appointment consumed scarce clinic room capacity needed for urgent and complex care. The practice couldn't physically expand, but their patient population and workload continued to grow.Without the pharmacist and without structured recall systems, the practice was subject to very reactive management. GPs and clinical staff regularly stayed late managing long-term condition recalls, follow-ups competing for clinic space, clinical correspondence and coding, and a growing Docman backlog of medication reviews and prescription queries.The practice needed rapid capacity replacement that wouldn't consume their limited estates.
Chineham Medical Practice commissioned Suvera to deliver comprehensive long-term condition management through a virtual-first model, immediately replacing lost capacity without requiring physical appointment space. The initial partnership consisted of support from Suvera’s Virtual Clinic for hypertension, cholesterol and asthma.
Rapid Deployment
Unlike traditional recruitment, Suvera was operational quickly due to:
Estates Relief Through Virtual Care
Suvera's virtual-first approach meant patients could submit blood pressure readings from home, complete asthma control assessments remotely, and attend virtual consultations for medication reviews without consuming practice appointment slots.This freed up hundreds of physical appointments for patients who genuinely needed face-to-face care, critical for an estates-constrained practice.
Multi-Condition Efficiency
Patients received comprehensive consultations addressing hypertension, cholesterol, and asthma in single virtual appointments rather than multiple fragmented in-person visits. This meant that Suvera’s pharmacists could deliver clinical support more efficiently than the traditional model.
The rapid deployment and strong clinical results built trust immediately. Within months, Chineham expanded the partnership to include medication management support.
The expanded partnership included medication reviews and optimisation, prescription management support, and Docman workflow relief for medication queries. This addressed the administrative burden that had been consuming GP time after hours - without requiring any additional physical appointment capacity or lengthy recruitment.
Seamless Integration Throughout
All clinical reviews, blood pressure readings, medication adjustments, and care plans were fully coded back into EMIS, ensuring complete documentation without adding to the practice's administrative load.
Chineham achieved strong engagement rates across all long-term conditions:
QOF Achievement
The practice not only maintained but improved QOF performance with Suvera:
Chineham had particularly strong results in hypertension and asthma management.There was a 10.01 mmHg average systolic BP reduction across hypertensive patients - a clinically significant improvement comparable to adding a first-line antihypertensive medication. This demonstrates that virtual pharmacist-led care delivers real clinical impact.Within the asthma patient cohort, Suvera had a 88.8% engagement rate - demonstrating the effectiveness of virtual-first asthma care. Along with improved QOF achievements, there was also an average +3.85 point ACT improvement for patients with uncontrolled/partially controlled asthma at baseline.
Facing the loss of their clinical pharmacist, Chineham could either undergo 3-6 month recruitment (plus salary, pension, NI, and workspace costs) or partner with Suvera. Traditional in-house delivery with a single pharmacist creates significant risk – their departure immediately triggers a capacity crisis. Suvera's team-based model eliminated this vulnerability while providing workforce resilience, no recruitment risk, operational flexibility that scales with demand, and zero estates burden.
Suvera's rapid deployment transformed Chineham's pharmacist loss into an opportunity for a more sustainable model. Virtual LTC management freed clinic rooms for face-to-face care, while Planner automated recalls and returned hours to the practice.The strong results built immediate trust. Within months, Chineham expanded the partnership to include medication reviews and prescription management, clearing their Docman backlog. Hundreds of freed appointments enabled the practice to protect capacity for urgent and complex care – and leave on time without late nights managing prescriptions.The practice has since renewed their contract, choosing to continue with virtual-first care that delivers superior clinical outcomes, doesn't consume estates, scales with needs, and maintains capacity during workforce transitions.
