A digital-first healthcare system is no longer a distant goal; it’s an essential evolution for delivering sustainable and equitable care.
Suvera is a CQC registered digital clinic standing at the forefront of this transformation, and we’re proud to demonstrate how our technology enhances primary care while balancing the human side of healthcare.
Digital maturity – the ability to effectively leverage digital tools – varies widely across the NHS. While some areas have made significant strides, others face barriers such as funding limitations, workforce training gaps, and digital exclusion among patients.
Our platform addresses these challenges by combining seamlessly with existing primary care systems and workflows, reducing friction in adoption. By fully integrating with EMIS and SystmOne, data flows efficiently between our digital clinics and the general practice teams, eliminating duplication of work and maintaining continuity of care.
With services woven into the processes of primary care, we work with a one-team mentality to operate as an extension of general practice, rather than a separate entity.
Incorporating digital tools into care pathways has been shown to improve efficiency and outcomes. The King’s Fund highlights that strategic investments in technology can reduce administrative workloads, enable data-driven decision-making, and free up clinician time to focus on direct patient care.
Our approach mirrors these findings, offering a solution to enhance digital maturity across primary care networks.
Empowering patients lies at the core of Suvera’s mission. By leveraging digital tools, we enable individuals to take an active role in managing their health, fostering a sense of ownership and engagement.
Our platform offers a suite of features designed to make healthcare more accessible and patient centred. Patients can submit health readings (such as blood pressure or glucose levels) through user-friendly interfaces, receive tailored health education, and engage in virtual consultations at their convenience.
The use of digital health tools has been linked to improved adherence to care plans and better clinical outcomes. A study published in BMJ Quality and Safety noted that self-management tools and remote monitoring could enhance patient engagement, particularly in managing long-term conditions.
Our commitment to patient empowerment aligns with these insights, demonstrating how technology can bridge gaps in traditional care delivery.
Primary care staff face unprecedented demands, with a workload that exceeds capacity. A report by the Nuffield Trust emphasises the importance of supporting the primary care workforce through technology, highlighting that despite the challenge of workforce shortages, effective digital solutions can enhance efficiency.
Our service alleviates certain pressures by automating routine tasks, facilitating virtual consultations, prescribing medications, and enabling efficient triaging of patients. Routine administrative tasks, such as appointment scheduling and data entry, are also streamlined through the digital system. This automation saves time, reduces the risk of errors, and allows healthcare staff to focus on clinical responsibilities.
By integrating into existing workflows, Suvera minimises disruption to general practice teams. Our digital clinics are designed to operate in harmony with in-person services, giving patients greater healthcare choice and flexibility.
Clinicians can use Suvera’s remote monitoring capabilities to proactively manage patients, helping to prevent adverse health outcomes that are not only upsetting for patients, but can be time-consuming and costly to manage. By monitoring long-term conditions and intervening when necessary, patients are supported to stay well for longer.
Population health management is carefully built into Suvera’s service. This enables the stratification of patients based on risk to ensure targeted care. By identifying high-risk individuals early, our platform facilitates interventions that prevent complications, improve outcomes, and ultimately reduce costs.
For example, patients with poorly controlled hypertension are identified so that they can be monitored and supported more closely to reduce the risk of health complications or hospital admissions. These capabilities align with the NHS’s vision for using technology to drive preventative care and optimise resource allocation.
The King’s Fund states that we can use data to identify and understand unwarranted variation in patient care, ultimately helping us to improve health equity. Our integration of population health management into community healthcare helps to identify and support patients at risk of poor health access or outcomes.
Using technology to support population health management can therefore deliver both clinical and economic benefits.
While technology is a powerful enabler, human touch remains indispensable in healthcare. We strike a careful balance between digital innovation and personalised care, ensuring that patients feel supported and valued.
Virtual consultations are complemented by multi-channel communication options, including phone calls and texts, to accommodate patients who are uncomfortable with, or do not have access to, advanced digital tools. This flexibility promotes inclusivity to ensure that no patient is left behind.
Suvera’s clinicians are trained to build rapport and trust through virtual interactions, maintaining the compassionate care that patients expect from the NHS.
Suvera’s role in the technological transformation of the NHS goes beyond providing digital tools: it represents a shift in how primary care can be delivered. By advancing digital maturity, empowering patients, supporting the workforce, and integrating population health management, we offer a holistic approach to modernising healthcare.
As the NHS continues towards a digital-first system, we will continue to combine technology with the human touch to enhance efficiency, compassion, and equitable access to healthcare.
https://www.kingsfund.org.uk/insight-and-analysis/long-reads/10-year-health-plan-recommendations Accessed 8 May 2025
Barker I, Steventon A, Williamson R, et al
Self-management capability in patients with long-term conditions is associated with reduced healthcare utilisation across a whole health economy: cross-sectional analysis of electronic health records. BMJ Quality & Safety 2018;27:989-999.
https://www.nuffieldtrust.org.uk/resource/digital-health-care-across-the-uk-where-are-we-now Accessed 8 May 2025
https://www.kingsfund.org.uk/insight-and-analysis/long-reads/making-case-quality-improvement Accessed 8 May 2025
